What is the return policy?
We are confident you will love your purchase. But if for any reason it does not meet your expectations, we are happy to offer you a refund – we will also cover the return shipping expenses.
You can read more about our returns policy here.
Can I receive a refund?
Yes, you can. We offer a refund if the product arrives, damaged or if it does not meet your expectations. We want you to feel confident when purchasing online and we know sometimes things online don’t look how you expected.
We take great care to take lots of photos so that you can get a great idea about colours, textures, size etc, but if you would like a refund – we got you. Reach out to us and we will send you all the details to arrange your refund, and we’ll even cover the return shipping costs.
How do I make changes to an order I’ve already placed?
If you need to make changes, we can do this, but be quick we can only make changes if we have not yet shipped your order. We do this within 1-2 business days of receiving your order so email us straight away if you need to make changes. Email us firstname.lastname@example.org and include URGENT ORDER CHANGE in the subject header as well as your order number. (Which will be in your order confirmation email from us).
When will I receive my order?
We process all orders within 1-2 business days, once shipped you will receive a shipping notification. You can then track the delivery & receive delivery updates through the Australia Post app. Typically orders take 2 -8 days to arrive.
What do I do if my order does not arrive?
OH NO! This is not ok! If this happens, reach out to us and we will open an investigation on your behalf with Australia Post. We will keep you updated as we work through the issue with them. We will not rest until the issue is resolved, and will keep you updated.
What do I do if my order arrives damaged?
We take a lot of care to package your orders to endure all kinds of postage travel, but if your order does arrive damaged, we will take care of you. Send us some pics to email@example.com along with your details and order number and we will sort it out.
Where are you located?
We are based on the NSW Central Coast.
Where do the products come from?
We are a retailer, which means we purchase products from other people who make or source them. Every purchase we make however, must meet the criteria of our brand values. Before every purchase with a supplier we check to ensure;
- The maker is included in the purchasing process and is paid a living wage for their products
- It is not a mass-produced product.
- The brand uses eco-materials.
- Materials are ethically sourced.
Where are the products made?
Some of our products are made and purchased in Australia, others are international products and suppliers.
How do I contact your company if my question isn’t answered here?
Either email us directly at firstname.lastname@example.org or fill out the form on our contact us page. We will aim to get back to you within 24hrs. In your message let us know if you prefer us to call, text or email you.